Returns & Refunds Policy

This Returns & Refunds Policy ("Policy") describes LuckyRx's practices regarding returns, refunds, cancellations, and related matters in connection with products and Services made available through luckyrx.com (the "Website"). This Policy is incorporated into and subject to the LuckyRx Terms and Conditions.

LuckyRx operates as a technology and administrative platform. Prescription medications dispensed through the Services are prepared and fulfilled by an independent licensed pharmacy ("Pharmacy Partner"). LuckyRx does not dispense medications and does not control pharmacy fulfillment operations.

Prescription Medications - No Returns

LuckyRx cannot accept returns of prescription medications that have been dispensed and shipped. Federal and state pharmacy laws prohibit pharmacies from accepting returned prescription medications for reuse or redispensing.

If you have received a medication and have concerns about it, please contact our support team using the information at the end of this Policy. We will work with you and, where appropriate, coordinate with our Pharmacy Partner to address your concern.

Prescription Denial - Refund Eligibility

If you complete a medical intake questionnaire and the independent licensed healthcare provider determines that you do not qualify for a prescription, you will not be charged for medication or pharmacy fulfillment services.

If a payment authorization or charge has been processed prior to a prescription determination and a prescription is subsequently denied, LuckyRx will issue a refund of any amounts charged for medication or fulfillment services that were not rendered, within 5 business days of the denial determination.

Charges for account-related administrative services, if any are separately assessed, are non-refundable once incurred.

Damaged, Defective, or Incorrect Orders

If you receive a shipment that is damaged, defective, incorrectly filled, or does not match your prescription as issued by the healthcare provider, please contact LuckyRx support within 10 days of the delivery date.

To process your claim, we may ask you to provide:

• A description of the issue
• Photographs of the damaged or incorrect item and packaging
• Your order number and account information

Upon verification, LuckyRx will coordinate with the Pharmacy Partner to arrange a replacement shipment or, where a replacement is not possible or appropriate, issue a refund or credit for the affected order at LuckyRx's discretion. Determinations regarding damaged or defective medication are made in coordination with the Pharmacy Partner and are subject to applicable pharmacy and healthcare laws.

Lost or Non-Delivered Shipments

If tracking information indicates your shipment has been delivered but you have not received it, or if your shipment appears lost in transit, please contact LuckyRx support within 14 days of the expected delivery date.

LuckyRx will investigate the shipment status in coordination with the shipping carrier and Pharmacy Partner. If a shipment is confirmed lost or undelivered through no fault of the customer, LuckyRx will arrange a replacement shipment or, where a replacement is not possible, issue a refund or credit for the affected order.

LuckyRx is not responsible for delivery failures resulting from an incorrect shipping address provided by the customer, failed delivery attempts due to customer unavailability, or carrier delays or events outside of LuckyRx's reasonable control. Shipments that are returned to sender due to an incorrect or undeliverable address provided by the customer may be subject to a reshipping fee.

Subscription Billing

For subscription plans, you authorize recurring charges to your selected payment method at the billing interval selected during enrollment. Billing occurs at the start of each billing cycle at the then-current subscription price and includes the product, shipping, and any applicable taxes.

Your subscription plan, billing frequency, renewal date, and current pricing are available in your account settings at https://www.luckyrx.com/login.

The subscription price in effect at the time of your original enrollment is your locked price for the duration of your active subscription. LuckyRx will not increase the price of your current active subscription. Updated pricing applies only to new subscriptions or to reactivated subscriptions following a cancellation. If you cancel your subscription and subsequently re-enroll, your reactivated subscription will be subject to the then-current pricing displayed at the time of re-enrollment.

Subscription charges that have already been processed for a current billing cycle are generally non-refundable except as described in this Policy or as required by applicable law.

Your membership will be charged monthly, approximately every 30 days based on your current billing cycle. Your membership covers clinical program access: clinical consultations, LuckyRx care team support, treatment eligibility and facilitation of the Services. You can cancel any time, and will be billed monthly until cancelled.

Your prescription charges cover the cost of medication, and billed at the time when the order is confirmed, and can be cancelled. You will only be charged when your prescription is active and due for a refill. If a healthcare provider determines that a prescription renewal evaluation is required before continued treatment can be authorized, fulfillment of subsequent subscription orders may be paused until a valid prescription is obtained. You will not be charged for orders that cannot be fulfilled due to the absence of a valid prescription. LuckyRx will make reasonable efforts to notify you when a prescription renewal evaluation may be required.

Cancellation

Before canceling, we recommend scheduling a check-in with your LuckyRx provider. Many questions about your personal situation, dosing, prescriptions, or treatment plan can be addressed without the need to cancel your subscription.

You may cancel your LuckyRx subscription at any time through any of the following methods:

• Through your account settings at https://www.luckyrx.com/login
• Email: [email protected]
• Phone: 877-403-9319
• Website: https://www.luckyrx.com
• Support Hours: Monday–Sunday, 8:00 AM – 9:00 PM Eastern Time

To avoid renewal, you may submit your cancellation request at any time before your scheduled renewal date. Cancellation requests received before the renewal date will be effective as of the date received and will prevent future renewal charges. Please allow up to 48 hours for account records and access settings to be updated.

If a renewal charge is processed after a timely cancellation request, the charge will be refunded. Cancellations received on or after the renewal date will take effect at the end of the current billing period, except where applicable law requires otherwise.

Please note that your membership will remain active until you provide explicit consent to cancel your access to treatment services.

Cancellation stops future recurring charges. It does not entitle you to a refund of any charges already processed for the current billing cycle, fulfilled orders, or healthcare services already rendered by independent healthcare providers, except as described in this Policy or as required by applicable law. Canceling your membership may not cancel any pending or in process shipments.

Upon cancellation, you will retain access to any subscription benefits through the end of the current paid billing period unless otherwise required by law.

Billing Errors

If you believe you have been charged in error, please contact LuckyRx support within 60 days of the charge date. LuckyRx will investigate and, if an error is confirmed, issue a corrective refund or credit within 7 business days. If you still have questions, email us at [email protected] and we will assist in helping you understand the charges.

You are responsible for maintaining accurate payment and account information. LuckyRx is not responsible for charges resulting from outdated payment information, failure to cancel prior to a renewal date, or unauthorized use of your account by a third party where that unauthorized use results from your failure to maintain account security.

Undeliverable or Returned Packages

If your shipment was marked as undeliverable or returned to sender by the carrier, please contact us at [email protected]. Reshipping eligibility may vary depending on the product type and shipment status.

Chargebacks

If you initiate a chargeback or payment dispute with your financial institution before contacting LuckyRx support, it may delay our ability to resolve your concern. We encourage you to contact us first; most concerns can be resolved quickly through our support team.

How to Contact Us

For returns, refunds, cancellations, damaged orders, missing shipments, or billing questions, please contact LuckyRx support:

• Email: [email protected]
• Phone: 877-403-9319
• Website: https://www.luckyrx.com
• Support Hours: Monday–Sunday, 8:00 AM – 9:00 PM Eastern Time
• Mailing Address: LuckyRx LLC, 1311 Seven Hills Dr., Henderson, NV 89052

Updates to This Policy

LuckyRx may update this Policy from time to time.

The "Last Updated" date at the top of this Policy reflects the most recent revision.

Material changes will be communicated in accordance with applicable law.

Your continued use of the Services following the effective date of any updated Policy constitutes acknowledgment of the revised terms to the extent permitted by applicable law.